Shipping Protection

Our goal is to offer you the best shipping options. We have warehouses in the United States, Germany, the UK, Canada, and Australia. Your orders will be prioritized for shipment from the nearest available warehouse. If items are out of stock locally, we will arrange delivery from another warehouse.

Processing Time:

Your order will typically be processed within 8-12 hours after payment confirmation.

Shipping Time:

(a) For items in stock at local country warehouses:

• Standard: 3-5 business days
• Express: 1-3 business days

(b) For items not in stock locally:

• Standard: 5-15 business days
• Express: 3-5 business days

(c) For countries in Asia, South America, Africa, etc.:

• Standard: 7-14 business days
• Express: 4-7 business days

Please note: that the specific delivery time for your order will be displayed in the shipping details on your order page. This information is the most accurate and up-to-date for your shipment.

How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email.

Besides, most tracking numbers are able to find the shipment information in this link: https://www.17track.net/en.

Is My Package Discreet?

Please don't worry about whether people will know what you purchased. We take care of your privacy as 100% discreet. Each order will be shipped in plain packaging with no reference to anywhere or anything inside. No one knows what great babe you've bought.

We would love to hear from you, contact us on:

Email: service@mymasturbators.com

We have always provided our customers with high-quality products. It has also been well received by many customers.

If you wish to cancel your order, please note the following:

Cancellable Orders:

(a) Within 12 hours of ordering (if the package has not been dispatched): Full refund with no transaction fee.

(b) After 12 hours of ordering (if the package has not been dispatched): Cancellation is still possible, but a 10% transaction fee will apply, and the remaining amount will be refunded.

(c) The order has been shipped. Cancellation is not supported.

Refund Policy:

You can get a refund in the following cases:

Never received your product: Full refund, or resend it for you if you’re willing to wait.

Received the wrong product: Provide us with photos of the wrong masturbator and we will refund or resend a correct masturbator for you.

Received the damaged product: If this is caused by the carrier, please file a complaint with the carrier, and we will assist you in obtaining compensation. If it's a product quality problem, please provide us with photos or videos, and we will refund you or arrange a new replacement.

If you wish to cancel your order, please contact customer service and provide your order number and order information.

Email: service@mymasturbators.com

Refund or Return within 60 Days Due to Quality Issues

If you experience any quality issues with the product within 60 days of use, you may:

• Request a Refund: A $29 processing fee will apply, covering our shipping and handling costs.
• Request a Replacement: We will replace the item with a new one, or a similar product of equal value, at no additional cost. This replacement option is available only once.

Beyond 60 Days

After 60 days, we do not offer refunds or returns.

Note for torso masturbators: We recommend repurchasing a new product after 60 days of use for optimal experience.