FAQs

FAQs

About Accounts and Orders

How do I create an account?
Will you keep my credit card information on file?

No, we won’t. Safe payment. Don’t worry about anything, make sure your information is only known to you, then it won’t be saved. See our Privacy Policy for details.

Do I have to register and sign in before shopping with Mymasturbators?

No, you can place orders without a buyer account on our website. Just add to cart or directly select “Paypal” and follow the next steps until your purchase is complete.

Do I have to provide my full address?

Yes, whether to ship to a packing station or a residential address, the full address including street name and receiver name is necessary.

Will you send me unsolicited emails after I make a purchase?

Yes. Usually, you will receive two emails for every purchase you make.

The first email will confirm that we have received your order and it’s being processed.

The second email will inform you that your order has been processed, shipped, and will include your order’s tracking code(s).

Shipping and Tracking Orders

Does Mymasturbators offer international shipping?

Yes, we offer international shipping to select countries.

When will my order ship?
  • In-stock masturbators orders ship within 24 hours of purchase.
  • Not-in-stock masturbators ship directly from our China factory within 3-5 days of purchase.
How long does it take for me to receive my order?
  • In-Stock Masturbators: 2-5 Days Shipping time.
  • Not In-Stock Masturbators: Free Shipping (7 – 15 Business Days) & Expedited Shipping (3 – 6 Business Days. For more details, please check our Shipping Guide Page.
Can I ship my package to another shipping address?

Yes, we can ship the package to another shipping address. However, please make sure it is an efficient address. If you paid by credit cart, please make sure it is the same shipping address&billing address. Otherwise, you need to email us at [email protected] to change your address after you make the purchase asap.

How do I change my shipping address?

After receiving the order, we can change the shipping address within 1-2 business days. If you want to update your address, please contact us. Email: [email protected] or Call us: +1 (203) 548-9557.

But, we do not support changing the shipping address after shipping has started. Therefore, please make sure the shipping address is correct before shipping.

How to get my tracking number?

We will send a tracking number to your Email box once your order is shipped. You can track it on our Tracking page with the tracking number.

For more questions, please contact us via Email: [email protected] or Call us: +1 (203) 548-9557.

How do I track the status of my order?

AIRMAIL

Delivery speed: 7-15 days.

The delivery service is the local post office such as USPS. And It has a track number.

You can track the order status on: http://www.17track.net/ or your local post office website.

UPS / DHL

Delivery speed: 3-6 days.

Tracking website: http://www.dhl.com/ or https://www.ups.com.

Will my items come in one package?

When the USA warehouse is out of stock, two packages may be sent separately. 

By what shipping? Any extra fee?

Our shipping partners are USPS, UPS, FedEx, DHL, etc. And all masturbators are free shipping/tax. Not any extra fee.

Are all orders discreet?

Yes. We are an online shopping site for professional masturbators. We ensure privacy. On the package, there are no words or descriptions about sex. 100% privacy package!

About Products

What should I do if there is a problem with my male masturbator?

After receiving the package, Mymasturbators recommends that you check it carefully to make sure the outer packaging is not damaged. If the package is damaged, please contact us on time. Email: [email protected] or Call us: at +1 (203) 548-9557.

If it is a quality problem, we will resend it. For a specific return policy, please check our Refund and Returns Policy.

Will the masturbator inner liner wore out over time? If yes, can it be replaced?

Hello dear friend! Our masturbation cup has a long service life. Of course, it can be replaced. If you need to replace the inner liner, please contact us.

What's material of the male masturbator cup?

Most masturbators of Mymasturbators are made of ABS+TPE materials. There are also many made of ABS+Silicone. And, there is no chemical smell, and it is very safe to use.

Are male masturbators waterproof?

Yes, most male masturbators are waterproof and can be used in the shower or bath.

Are the products safe?

Our products are regularly tested by professional testing laboratories. In addition, the careful selection of materials, the effective quality management system, and the strict adherence to quality standards ensure the safety of our products.

How do I choose sex toys for my size?

We have dimension pictures for every product on the detail page, so you can make a reference from there. By the way, you can also select a product by using the filters.

Returns and Exchanges

What is your returns policy?

Please contact [email protected] or online the customer service agent on the website if you need to refund or return your order. For sanitary purposes, All sales are final, When you receive your package, promptly check the items to make sure the items are in working condition. More Please click our return page.

I received the wrong item

If the products delivered to you are completely different from the one you order and we confirm that the error is on our part, We will send you the correct product or a full refund(if you don’t want we resent the correct item to you, we will full refund to you ).

My order arrived damaged.

Even though all items have been QC before shipment, the damage that occurred in transportation is inevitable. If your items are received defective, please contact us within 48 hours of delivery via Customer Service Email [email protected] or Call us at +1 (203) 548-9557.

Can I change or cancel an order after I've submitted it?

Yes, your order processing starts within 12 hours of receipt of your payments.

If you want to change or cancel your order, please contact us by email at [email protected] or call us directly at +1 (203) 548-9557 before delivery. If your order was shipped, we can not cancel the order.

How to cancel my order?

If you want to cancel your order, please contact us before delivery.

(a). Cancellation made within 12 hours of purchase will incur a 5% transaction fee (Paypal or your bank charges, we do not charge any cancellation fee).

(b). Cancellations made within 12-24 hours of purchase will incur a 20% cancellation fee.

(c). If we have already shipped your order, then the order cannot be canceled, please understand.

So, please make sure your order is correct before you hit the submit button.

For any cancellation request, You must notify us in time via email or online chat.

Email: [email protected] or Call us: +1 (203) 548-9557.

When will I receive my refund?

Refunds will be returned to your original payment account within 30 days. For other specific returns related matters, please click on our Return Policy page.

About the warranty

Do you offer a warranty, or return&refund service?

Yes, we offer warranty service: For items that arrive damaged or defective, we offer to resend/exchange/refund service if you can provide a picture/video to support your claim.

Find more details of our warranty, and return&refund policy.

About Sale

How to get a discount before I make the purchase?

We offer coupons for our subscribers by email/SMS/pop-up, you can get the code from there and apply it when checkout.

By the way, we do have sales promotions and you can easily find the code in the homepage banner and apply it when checkout.

How to apply the discount code?

You can use the code in the checkout and apply it in the blank.

Any other question?

If we still haven’t answered your question, you can contact us below and we will get back to you as soon as possible.

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