Return & Refund
Thank you for choosing Mymasturbators.com. We guarantee that all male masturbator products are strictly tested by our quality inspectors before delivery, if you need after-sales service, please contact us by email: [email protected]
After you email us to request a return, we will get back to you within 24 hours.
When Mymasturbators.com pays return shipping – Mymasturbators.com will pay return shipping if the reason for the return is our fault.
Examples might include:
- Item arrived defective and cannot be repaired with replacement parts
- We sent the wrong item
- we sent it to the wrong address
- We shipped duplicate orders
- The item fails within the 30-day return period (assuming the customer assembles the item correctly according to the instruction manual)
IMPORTANT: For items that arrive damaged or defective, you need provide a video/photo to support your claim that the item arrived damaged or malfunctioning. If the customer refuses or fails to send photos/videos of the purported faulty/damaged item, this return will be considered “buyer’s remorse” and it will be the customer’s sole responsibility to return it. Customers are also vulnerable to a 15% restocking fee plus any shipping fees paid by the seller. If the customer claims that the item is defective/damaged, the customer must provide proof before returning it, without exception. Submit images/videos for your return request using the Contact Us form.
Once we receive an approved return item, we will review its condition. If the item is found to be defective, we will issue a refund.
When the customer pays for return shipping – If the return is due to customer error, the return shipping is the customer’s responsibility and the shipping is paid by the customer. In these cases, a prepaid return shipping label is not provided. It is important to note that the original shipping and handling charges will be deducted from your total refund, and any orders that offer special shipping will be subject to our actual outbound shipping charges. Examples of these customer returns might include:
- Buyer regrets (“Not satisfied with performance”, “Item didn’t fit me”, “Item didn’t meet my expectations”, “I tried it but I wanted something else”, etc.)
- No reason / No longer want
- Misunderstanding of product descriptions (failure to read product details/descriptions/features in full)
- Cancel an order after the item has shipped, even if you haven’t received the item
- The customer bought the wrong
- Customer accidentally bought too much
- Customer accidentally provided the wrong shipping address
- After the 30-day return period, the return refund policy will not apply if the item is defective. Returns are refundable within 30 days. (calculated from the date of receipt)
- First step: Please contact us at [email protected] to let us know your problem and confirm the solution.
- Step 2: Take a photo of your shipment and send it to us, along with the tracking number. Repair costs depend on whether it is covered under warranty. (Please check warranty coverage)
- Step 3: We confirmed that the goods were returned and checked for problems. Please also email us yours. Specific contact information (name, mobile phone number, full address, postal code).
- Step 4: We will send the goods back to you.
Thanks for your cooperation!
- If you are not 100% satisfied with your purchase, you can return it and get a full refund or exchange. (In the event of a return due to customer error, return shipping is the customer’s responsibility and shipping is paid by the customer.)
- You can return or refund the product up to 30 days from the date of receipt. any you return. The product must be in the same condition as when you received it and in its original packaging. Please keep the receipt.
- Refunds will be processed within 7 business days of receipt and confirmation of return. Please check your account .
- For any questions about returns and refunds, please contact us.
If you need a return address, please contact customer service by email to obtain the address. ([email protected]) Thank you!
Mymasturbators.com generally processes your order within 1-2 business days. To cancel your order, please contact Mymasturbators.com as soon as possible to cancel your order and receive an immediate refund. However, if your order has shipped, we will refund your money when you return the order.
Order processing starts within 12 hours of receipt of your payments. So, please make sure your order is correct before you hit the submit button.
(a). Cancellation made within 12 hours of purchase will incur a 5% transaction fee (Paypal or your bank charges, we do not charge any cancellation fee).
(b). Cancellations made within 12-24 hours of purchase will incur a 20% cancellation fee.
(c). If we have already shipped your order, then the order cannot be canceled, please understand.
To cancel your order, please contact us at [email protected].
If the return is caused by the consumer, the shipping cost is borne by the consumer. The specific cost should depend on the courier company you choose.
If, due to us, the goods received are damaged or incorrect, the consumer is not responsible for the shipping costs.
We will check that the package is in good condition upon receipt of the returned package, then we will process the refund to your account according to the return conditions.