Shipping Guide

Mymasturbators.com offers discreet and free shipping with tracking numbers for all orders. See the following sections for details.

Part 1: Handling and Shipping Times

  • In stock male masturbator (US/EU warehouse): 1-2 days processing time + 3-5 days shipping time. (Note: Only some popular styles are available. You can check the options on the product page).
  • Not In-Stock male masturbator: Will ship directly from China. 1-3 days processing time + shipping time (depending on your location)

Check the shipping schedule for more details:

USA 4-15 Business days,Tax-Free.(Depends on the Shipping Method you choose)
Europe/Asian Countries For Free Shipping Option : 7-15 Business days, Tax-Free. For Expedited Shipping Option : 3-6 Business days, Complete customs clearance and pay duties by yourself.
Canada/ New Zealand/ Australia Same as  Europe/Asian Countries
United Kingdom 4-8 Business days,Tax-Free.
Other Country 7-21 Business days.(Depends on your location)

Part 2: Track Your Order

Our shipping partners are USPS, UPS, FedEx, TNT, DHL, etc. Once your order ships, we will send a tracking number to your mailbox. You can track your package and contact the courier to arrange a suitable delivery date if needed.
 
Track your order as follows:
 
USPS: https://www.usps.com
 
FedEx: https://www.fedex.com
 
UPS: https://www.ups.com
 
DHL: https://www.dhl.com
 
Other logistics: https://www.17track.net/
 
If you have any questions, please send an email to [email protected]

Part 3: Discreet Packaging

Male masturbators will be packaged in a regular carton. There will be no information that it is a sex toy. Please Note: Customs Agents may open your package to inspect and determine import duties for customers outside the United States.

Part 4: Shipping Destination

We can ship to many countries and regions around the world, including North America, Europe, and Asia. However, due to import laws, we do not ship to the following destinations: Islamic countries, Philippines, India, Indonesia, Malaysia, Africa, or Brazil.

Part 5: Damaged packages never received and received

If you never received the package, please contact us as soon as possible and we will resend it for you.
 
If the package is damaged by the carrier, please file a complaint with your local carrier service provider. Meanwhile, take a few pictures of the damaged product and send it to us, we will assist you to deal with it.
 
Have any questions? We are here to help. You can call us: +1 (203) 548-9557, or email us: [email protected]
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